Return or Repair FLIR Enterprise Security Products

Warranty for Quasar and Ariel Cameras,
USS Edge products and Meridian NVR
 
Please download the warranty information and RMA Policy, and Repair process. Documents are also attached at the bottom of this page.
 
 
 

Requesting for Service / Repairs?

To request an RMA for camera repair or calibration, please use our Contact Service page (login required) and follow the onscreen instructions. Once submitted, an automatic ticket will be issued, and a service representative will contact you regarding your request.

You can use the Contact Service page to request a new RMA or to request updates on an existing one.

Please note that from 30th September 2023, our US service center is relocating. 

From (existing)

Teledyne LeCroy
700 Chestnut Ridge Rd,
Chestnut Ridge, NY, 10977

 

To (new facility)

Teledyne FLIR Commercial Systems, Inc.
110 Lowell Road
Hudson, NH 03051
 

Beginning 1 October 2023, please send all shipments to the new address.  It is essential to note the name of the person receiving the shipment.


 

The correct address should be formatted as follows:

Teledyne FLIR Commercial Systems, Inc.
ATTN:  XXXXX
110 Lowell Road
Hudson, NH 03051
USA

 


Can't find your FLIR product listed above?

No problem, our technical support specialists can take down what you need and have the appropriate product specialist contact you.

Or, you can Ask a Question by selecting your FLIR product so the ticket is routed to one of our product experts.  

 


Unable to call one of our phone numbers?

You can Ask a Question by leaving your contact information and we will be glad to give you a callback.


 

Details  

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