FLIR ONE App FAQs

Q:  Why are you offering me an option to login to the FLIR ONE app?

A: We are driven to create the world’s best thermal imaging experience. Your login provides us with a mechanism to provide services. Creating an account records the start date of the warranty period on your new FLIR ONE and eliminates online product registration. We have additional features under development including cloud backup and restore, multiple device sharing, image processing, collaborative albums, hardware firmware updates, and more. Many of these features require user identification for security.

  1. Creating an account records the start date of the warranty period on your new FLIR ONE and eliminates online product registration.
  2. We have additional features under development including cloud backup and restore, multiple device sharing, image processing, collaborative albums, hardware firmware updates, and more. Many of these features require user identification and security.

Q:  What will you do with my email after registration?

A: We will offer you more advanced features such as cloud collaboration and processing as they become available. We would also like the opportunity to engage in a dialog with you to hear your feedback and what you want us to build. We will provide you with promotions that related to the product that you have registered.

Q: May I opt out?

A: You may opt out of our email communications. We need your login to provide you with warranty start date, new services, future features and security.

Q: What is your privacy policy?

A: We respect your privacy. Please review our privacy policy.

Q:  What if I do not want to create a user account and login?

A: We need your login to provide you with warranty start date, new services, future features and security. If you do not want to create a user account, we will provide you with a full refund.

Q:  How do you adjust camera alignment in the latest version of the FLIR ONE App?

A: Tap the Features icon in the bottom right of the Camera screen and select MSX distance. Slide to adjust. Tap Features icon to exit.

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